I went to this supermarket this morning. For water, rice, coke, and something else. I queued in the express lane. Got derailed by the slow check out. The cashier on the right services six customers for every one done at the express lane. When it was my turn, I asked why? The ‘barker’ said: Pasensya po, baguhan lang. na-ENDO na po ang pinalitan. It this happens in this highly visible, iconic mall, what are the chances elsewhere?